1. Overview

LetX (operated by Shahriar Labs, Dhaka, Bangladesh) offers a free tier and paid ("Pro") plans. LetX is free to try before you pay, so we encourage you to use the free tier first. This Refund Policy explains when paid subscriptions can be refunded. It forms part of our Terms of Service.

In short: payments are non-refundable except where the law requires otherwise. The free tier exists so you can decide before you pay, and it is not time limited.

2. Who you bought from

Paid plans are sold by Lemon Squeezy, LLC acting as our authorised reseller and merchant of record, so your order and your invoice are with them. Their terms apply to the purchase alongside this policy. In practice you can still just email us. We handle the request and issue the refund through Lemon Squeezy.

3. Refunds

Paid plans are billed in advance and are non-refundable, except where the law requires otherwise. We do not offer a money-back period, and we do not refund for partial periods, unused time, or features you did not use.

If you think you have been charged in error, tell us and we will look at it. A billing error, a duplicate charge, or a renewal taken after you had already cancelled is a mistake on our side, and we will put it right. Outside those cases we may still make an exception at our discretion, but this policy does not promise one and you should not rely on it.

3a. Your statutory rights

If you are a consumer, you may have rights under the law of the country you live in that this policy cannot take away. In particular, consumers in the European Economic Area and the United Kingdom generally have a 14-day right to withdraw from a distance purchase, which can be given up at checkout by asking for the service to start immediately. Where such a right applies to you, it applies regardless of anything above, and nothing in this policy or our Terms limits it.

4. Renewals & cancellations

You can cancel anytime from Plan & billing in your account, which opens the Lemon Squeezy portal; cancellation stops future renewals, and your paid access continues until the end of the current billing period. Renewal charges are non-refundable on the same terms as any other charge. Cancel before the renewal date if you do not want the next period; we cannot undo a renewal after it has been taken simply because it was unwanted.

Asking for a refund does not cancel your subscription. If you want your access to end and no further charges taken, cancel from Plan & billing as well, or tell us and we will do it for you.

5. What is non-refundable

Any charge, except where the law requires a refund or we agree to make an exception.
Partial billing periods, unused time, and features you chose not to use.
Add-ons or usage-based credits that have already been consumed, if we ever sell any. We do not today: Lexi is included in your plan rather than sold separately.
Plans obtained free of charge (e.g. promotions, campaigns, or complimentary Pro), there's no payment to refund.
Accounts terminated for violating our Terms.

6. How to raise a billing problem

Email support@letx.app from the email on your account, within 7 days of the charge where you can, telling us what happened and (if you have it) the payment reference. We aim to reply within 24 hours, as we do on any support request, and to reach a decision within a few business days.

7. How refunds are issued

Approved refunds are issued through Lemon Squeezy, LLC, our merchant of record, and returned to your original payment method. Depending on your bank or card provider, it may take several business days for the refund to appear. If you believe you were charged in error, please contact us before initiating a chargeback so we can resolve it quickly.

8. Changes

We may update this policy from time to time; the date above reflects the latest version. Questions? Contact support@letx.app or hey@shahriarlabs.com.